Privacy Policy

At Medibill, we respect your privacy and are committed to protecting the personal data of our pharmacy clients and their retail customers. This Privacy Policy details how we handle information in connection with our billing software, management system, and online store hosting services.

1. Information We Collect

We may collect information through various touchpoints on our platform:

• Account & Sales Enquiries: When you submit a request through our contact form, we collect your name, phone number, email address, pharmacy name, and any details shared in your message.
• Pharmacy Configuration Data: Operating Medibill requires configuring store-specific information including your GST registration details, drug licenses, business address, and inventory metrics.
• Online Guest Checkout Orders: If your pharmacy utilizes the built-in online store, we process guest customer details (name, phone number, and delivery address) solely to facilitate order completion.

2. How We Use Your Information

We process information to support your business operations and maintain our services:

• To respond to demonstration requests, sales inquiries, and support requests.
• To facilitate order routing and inventory sync between your physical store and your online store.
• To compile anonymous traffic and performance analytics for store optimization.

3. Data Sovereignty and Security

One of Medibill’s core security foundations is data sovereignty. Unlike standard SaaS solutions, the pharmacy inventory database, customer sales logs, and financial records run directly on your own infrastructure or designated servers. We do not maintain access to your underlying business database or patient records, ensuring your compliance with local healthcare privacy norms.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information or your pharmacy customer details. Guest order data processed on your online store is shared only with your pharmacy for delivery and invoicing purposes. We share data only with third-party service providers (like web hosting or email servers) necessary to keep the platform operational, under strict confidentiality terms.

5. Cookies & Tracking Technologies

Our website utilizes cookies and analytical trackers (such as Google Analytics) to measure site usage and performance. You may disable cookies in your web browser, though this may limit your ability to submit web forms or use certain system features.

6. Contact Us

If you have any questions regarding this Privacy Policy or our security practices, please contact us at:

Email: sales@medibill.in
Phone: +91 85559 93595